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Focus of a train-the-trainer workshop

The TTT workshop is primarily designed to prepare internal multipliers so they can train their own workforce. The aim is to cover not only content-based and functional topics, but also with self-teaching topics and concerns that are relevant as they influence factors that affect acceptance and usage.

Strategic topics

  • Culture and positioning
    • "Clearly communicate what the system is meant for and what to do with it"
    • "Connect with cultural change - systemically centralized collaboration across department boundaries"

  • Aims for using an intranet
    • Personal
      • Time-saving
      • Transparency
      • Data consistency
      • Fewer emails
      • Fewer 'loose' files
  • Training sessions for specific user groups
    • Training for space administrators
    • Training for normal users
  • Training sessions for target groups
    • Business units
    • Subsidiaries
    • Defining roles, see "Training sessions for specific user groups"
  • Training session content according to technical and strategic requirements
    • Consider technical problems (limitations)

    • Consider functional limitations

    • Consider limitations on content

  • Common themes (an important aspect for learning)
  • Amount of training
    • Less is more
    • Quality before quantity
    • Helpful general knowledge before specific knowledge for one individual 
  • Number of participants
    • Moderate
    • Controllable
    • Space for questions and to tailor training content
  • Scenarios (tasks, creating content)
    • Never a pure demonstration
    • Interactive training
    • Involve the participants
    • Create tasks which are applicable across all of the participants' situations

Content

  • Interface

    • Dashboard

    • Profile

      • Safety - drafts

      • Configure your language

      • Configure your homepage

      • Configure up email

      • Profile information

        • About me - expertise

    • Personal space

      • Global permissions (strategies and potential problems)

      • Configuration

      • Personalized home portal

      • Configure permissions

    • Space directory

      • Directory structure

      • Space categories - use on dashboard

      • Access to spaces

      • Space favorites - preferred spaces on dashboard

    • Favorites

      • Options - what you can mark as a favorite

        • Pages

        • Spaces

      • Profile - list of favorites

    • Subscriptions

      • Options - what you can subscribe to

        • Pages

        • Spaces (recommended)

      • Profile - subscription list

    • Network

      • Building a network

      • Use on dashboard

      • Reasons and use cases (not social)

  • Spaces

    • Space configuration

  • Structure

    • Creating pages in a space

    • Page structure

    • Hierarchy of pages (configuration and rearrangement)

  • Creating pages

    • Page titles (important things to note)

    • Page content area

    • Comments

    • Likes

    • Labels

    • Extras

  • Editor

    • Creating a page (reference a known program - Word)

    • Enter content

      • Font (typography)

      • Tables

      • Links (important: differences in types of links and technical considerations - hard-coded links vs. automatic links vs. shortcut links)

      • Files

      • Layouts

    • Drag & drop function

      • View mode

      • Edit mode

      • Bulk upload

    • Functions (macros)

      • Uses and inserting a macro

      • Formatting text and using macros

      • Most important and most commonly used macros

        • panel

        • expand

        • page properties

        • page properties overview

        • attachment

        • info / note / warning / tip

        • status

        • live search

        • anchor

        • preview

        • page hierarchy

        • search page hierarchy

        • index

        • include page

        • excerpt

        • diagram

        • favorite pages

        • list of spaces

        • table of contents

        • table of contents by label

        • label list

        • popular labels

        • roadmap planner

        • task report

        • widget connector

        • last updated

        • last updated overview

        • page history

      • Using shortcuts (quick commands)

        • Most popular shortcuts (easy to remember)

        • Overview of shortcuts

    • File viewer

      • Functionality

      • Considerations when naming files

      • File viewer vs. Office macros

  • Communication

    • Sharing content (pages/attachments)

    • Mentions (pages/comments)

    • Inline comments (pages/attachments)

    • Tasks (assignment/deadlines/overview/reports)

  • Collaboration

    • Concurrent editing

    • Merging conflicts

    • Concurrent live-editing (upcoming feature)

  • Using the full search

    • Search options

      • Quick

      • Standard

      • Specific search fields (custom search)

      • Using wildcards

      • Search archived spaces

  • Using the metadata search

    • Search options

      • Global

      • Spaces

      • Global vs. popular metadata

      • Semantic suggestions


Important topics

TopicOutcome

Support with requirements and implementation

User activity (long-term)
Scaled change management processAcceptance (short-term)

Example scenarios for using the system

  • Presentation of solutions and approaches (advertising)
  • Successful examples of other departmental solutions (representativeness)
User activity (short/medium-term)


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