Our support team requires VPN and administrator access to your Confluence or Linchpin instance so that problems in the system can be quickly and easily investigated and resolved.
Support via helpdesk and chat
Contact with our support team is via helpdesk and chat. To use the chat we connect Confluence with chat software, which can be started via a button within the Confluence interface. The chat is browser-based and establishes contact with the responsible support staff. If this is not available, you can contact support by email.
Support via telephone
In some cases, it may be useful for your employees to be able to contact support by telephone. You can leave your telephone number and be called back by support if required.
Non-resolvable support requests
If a request cannot be resolved by our support team, perhaps due to a "Known Issue" in Confluence or a third-party app, or because it requires custom development, the support ticket will be closed with an appropriate message and the employee will be informed.