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Logging in to a Confluence instance with Linchpin Mobile via a QR code is not possible and results in an error.


There are several potential causes for this issue which we collect in the list below. If none of the causes / resolutions fit your issue please contact us via

  • Is the certificate chain (including intermediate certificates) for the Confluence instance you're trying to connect to still valid?
  • Is it possible for Confluence to resolve requests to itself (internal requests)?


Depending on the potential cause of this issue try the following options:

  • Make sure the certificate chain (including intermediate certificates) of your Confluence instance is valid.
  • Make sure Confluence can resolve internal requests to itself correctly.

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How to proceed if the connection test for Linchpin Mobile Gateway fails

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This content was last updated on 05/18/2020.

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