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Problem

Logging in to a Confluence instance with Linchpin Mobile via a QR code is not possible and results in an error.


Cause

There are several potential causes for this issue which we collect in the list below. If none of the causes / resolutions fit your issue please contact us via http://seibert.biz/help.

  • Is the certificate chain (including intermediate certificates) for the Confluence instance you're trying to connect to still valid?
  • Is it possible for Confluence to resolve requests to itself (internal requests)?


Resolution

Depending on the potential cause of this issue try the following options:

  • Make sure the certificate chain (including intermediate certificates) of your Confluence instance is valid.
  • Make sure Confluence can resolve internal requests to itself correctly.


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How to proceed if the connection test for Linchpin Mobile Gateway fails


Still need help?

If this solution doesn't work for you feel free to contact us via email or get in touch with us here.