Problem

You run into problems when setting up the Linchpin Mobile Gateway for your Confluence instance with an internal proxy service. The Linchpin Mobile Confluence App is not able to establish a connection to the Linchpin Mobile Cloud Gateway hosted by //SEIBERT/MEDIA.

Our experience shows that this issue is not applying to all proxy configurations. Some proxy services work out of the box while others don't.


Cause

Routing Confluence's outgoing requests via an internal proxy might cause the communication between the Linchpin Mobile Confluence App and the Gateway to fail since there is currently no way to manually configure proxy settings.


Resolution

If possible, deactivate proxy routing for your Confluence instance and try to set up a connection again.



Help us improve this article by providing insights on how you resolved this issue for your infrastructure. Thanks for your support!


Article navigation


'UnknownHostException' when setting up Linchpin Mobile Gateway for a Confluence instance behind a firewall


Still need help?

If this solution doesn't work for you feel free to contact us via email or get in touch with us here.







This content was last updated on 03/20/2018.

This content hasn't been updated in a while. That doesn't have to be a problem. Some of our pages live for years without becoming obsolete.

Old content can be incorrect, misleading or outdated. Please get in contact with us via a form on this page, our live chat or via email with content@seibert.group if you are in doubt, have a question, suggestion, or want changes from us.