Boris is a 14 year veteran of IT operations roles. He spent four years working at Atlassian where he helped solve challenges for the largest installations in the world and ran a team that built an internal machine learning tool to understand customer retention. During this time, he also authored a significant portion of Atlassian's public technical knowledge base and support tools. Boris is the co-author of Atlassian's JIRA Administration Certification and has completed 11 certifications. Since leaving Atlassian, he has helped companies like Uber and Spotify scale their utilization of Atlassian tools and improve business processes.