The Linchpin Mobile app on a user's mobile device throws the following error when adding a new login after the user entered the Confluence instance's protocol and URL:
Cause
This error appears when Linchpin Mobile cannot reach a Confluence system at the provided URL via the provided protocol. There are several causes for this:
The Confluence instance the user is trying to reach uses a protocol other than the provided one (HTTPS / HTTP).
The URL entered is not correct.
The Confluence instance is running behind a firewall and there is no VPN connection active on the mobile device.
The Confluence instance is currently down or not available for other reasons, e.g. maintenance.
Resolution
Depending on the potential cause of this issue try the following options:
Check that the selected protocol matches the Confluence instance's base URL settings.
Make sure the URL entered is spelled correctly and matches the Confluence instance's base URL (including the context path if necessary, e.g. mydepartment.mycompany.com/confluence).
Make sure the mobile device is connected to the company's VPN if the Confluence instance is running behind a firewall.