The Linchpin Mobile app on a user's mobile device throws the following error when adding a new login after the user entered the Confluence instance's protocol and URL:


This error appears when Linchpin Mobile cannot reach a Confluence system at the provided URL via the provided protocol. There are several causes for this:

  • The Confluence instance the user is trying to reach uses a protocol other than the provided one (HTTPS / HTTP).
  • The URL entered is not correct.
  • The Confluence instance is running behind a firewall and there is no VPN connection active on the mobile device.
  • The Confluence instance is currently down or not available for other reasons, e.g. maintenance.


Depending on the potential cause of this issue try the following options:

  • Check that the selected protocol matches the Confluence instance's base URL settings.
  • Make sure the URL entered is spelled correctly and matches the Confluence instance's base URL (including the context path if necessary, e.g.
  • Make sure the mobile device is connected to the company's VPN if the Confluence instance is running behind a firewall.

Article navigation

Still need help?

If this solution doesn't work for you feel free to contact us via email or get in touch with us here.

This content was last updated on 03/22/2018.

This content hasn't been updated in a while. That doesn't have to be a problem. Some of our pages live for years without becoming obsolete. Please click this link if you want us to update this page. Old content can be incorrect, misleading or outdated. Please get in contact with us via a form on this page, our live chat or via email with if you are in doubt, have a question, suggestion, or want changes from us.