Buy Atlassian-Licenses through SEIBERT MEDIA
//SEIBERT/MEDIA is one of the biggest Atlassian sales partners in the world. We cooperate closely with the Atlassian software developers, and were elected the Fastest Growing Partner of Atlassian in Europe in 2011. Our expertise regarding Atlassian products is emphasized by carrying the status of official Atlassian Platinum Solution Partner, and thus being specialist for the complete Atlassian product portfolio.
Overview of the Advantages
If you license your products through //SEIBERT/MEDIA, you will receive full support in English from Atlassian and will be entitled to free software updates for the duration of your license support. In addition, //SEIBERT/MEDIA is available to offer you support in German. Our specialists for Atlassian products are available to help you and your colleagues in person, by email and by telephone. Please note that this support is not part of your license support and will be charged on a time-and-effort basis.
With very important and urgent inquiries we can escalate cases with considerably more urgency and effect. Since many of our consultants, developers, and administrators are Atlassian experts, we are in a good position to request that Atlassian pay much more attention to such escalations.
Over time, it's quite common that new licenses are purchased in additional to your main licenses. This leads to staggered license periods for support and often a considerable administration effort to stay on top of it all. We can adjust all of the support periods to fit a specific date and ensure that future purchases match this.
Atlassian support is known for fast and competent assistance. However, support is usually provided by email or a publicly accessible Jira Servicedesk instance. You are required to describe errors and problems in great detail and often Atlassian has to commit resources to reproduce these errors at great expense, just so you can receive this support.
Support provided by //SEIBERT/MEDIA is direct. Close customer relationships generally allow us access to the relevant instances: Our experts connect to your application with you when problems arise (e.g. as part of a cost-effective desktop sharing session). This enables us to work with you directly in your system and identify the sources of problems directly and eliminate errors immediately. That's what we call hands-on support.
We know all the relevant contact persons for all Atlassian products personally and can reach them to receive quick replies. And "all contact persons" truly means "all contact persons" and not just two people in the company.
In case of problems, our mediation will help you reach the right person inside Atlassian more effectively and faster than a support request submitted directly to Atlassian, or a request in the public Jira instance that Atlassian provides to customers as part of product development.
Your issue may reach the relevant contact on the manufacturer side more effectively and quicker than through a direct support request or via the public Jira instance that Atlassian offers to clients for product development.