You can send all questions and support requests to support@draw.io.

So that your question is answered as quickly as possible, please include the following information:

• Your Confluence version number
• Your draw.io version number
• If appropriate, your Gliffy version number

You can view and vote on current feature requests and submit a new feature request using draw.io's feature request page.

For issues with Google Docs please go to the draw.io Q&A Google Group forum.

Yes! Please watch the following short video.

draw.io's YouTube channel features videos covering updates and using draw.io.

These advantages and features of draw.io highlight the benefit of using draw.io in your company. For more information of the features click here.

Yes, you can use draw.io offline. draw.io is pure java script that does not require connection to the internet. None of your data leaves your systems.

draw.io diagrams can be exported as:

• .xml
• .vsdx
• .pdf
• .png
• .jpg
• .svg

draw.io can import the following formats:

• .xml (draw.io format)
• .gliffy (Gliffy format)
• .vsdx (Visio format)
• .csv

It is also possible to import common image formats:

• .jpg
• .png
• .gif
• .svg

No, JQL searches for Jira tickets are not supported by draw.io.

No, draw.io can not work with Excel files, but you can import CSV data if you specify a configuration for it.

If you order a license from the Atlassian marketplace directly it will be valid for one year. The prices you find on the lists are per year prices.

If you don't renew your draw.io license, you won't be able to edit any draw.io diagrams.
The diagrams themselves will still be attached to their Confluence pages and visible as images.

Uninstalling causes a macro-Error on each Confluence page that contains a draw.io diagram. You won't be able to see or edit any draw.io diagrams. None of your diagrams are lost, even the generated preview images (.png files) remain attached to their Confluence pages. So if you re-install the app at a later date, draw.io and your diagrams will work seamlessly.