Confluence is a knowledge management tool designed to store answers to questions. However, your help desk staff get asked the same questions, sometimes from your employees - answering the same questions over and over again is not efficient. However, you can  easily set up a database to store these questions, providing answers reliably and efficiently. Questions for Confluence lets you rank the best solution when there are multiple answers, which can help you to establish best practices.

Recommended apps

QUESTIONS FOR CONFLUENCE

Ask questions once and let your knowledge base emerge from answers and reviews.

OPTIONAL: JIRA SERVICE DESK

If you are using Jira as a help desk, you can also use Jira Service Desk as a FAQ.

STEPSHOT

Quickly and easily document workflows or create step-by-step instructions that you can embed directly into FAQs.

> More about Stepshot

WOULD YOU LIKE TO IMPLEMENT THIS USE CASE IN YOUR COMPANY?

We would be happy to provide advice on any of the apps listed above and help you implement this use case in your company - we can also provide you with test keys for the respective apps. Simply fill in the contact form below, or contact us directly by phone on +49 611-20570-120 or by email at licenses@seibert-media.net. We look forward to hearing from you.

Support databases and FAQs

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This content was last updated on 10/23/2017.

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