When accessing user profiles in any way, e.g.

  • in any Linchpin User Profiles macro
  • in the People Directory
  • when hovering usernames

then, depending on your Confluence and Linchpin version, either an info panel with the following message is displayed:

  • The content of this macro can only be viewed by users who have logged in. Please log in to view this content.

or one of the rendering exceptions listed below occurs:

  • Error formatting macro: profile: java.lang.NullPointerException
  • Exception executing macro: 'profile'



  • Linchpin Intranet Suite, Linchpin Essentials or Linchpin User Profiles are installed and active

Diagnostic Steps

  • Navigate to the Confluence administration section Administration > System Information (URL fragment: /admin/systeminfo.action)
  • Check the list of CATALINA_OPTS to see if one or more of the following properties is set to true:
    • -Dconfluence.disable.peopledirectory.anonymous
    • -Dconfluence.disable.peopledirectory.all


Your Confluence is most likely configured to prevent users from accessing the People Directory through the UI.

Background information on why this might be the case can be found in Atlassian's Knowledge Base article about Hiding the People Directory.


Depending on the desired system configuration, ...

  • if you would like users to be able to access profile information of other users, including the people directory:
    → unset the system properties and restart your Confluence service
  • if you would like to continue blocking (certain or all) users from accessing the people directory:
    → in this case, our app Space Privacy might be worth looking into! It allows collaborating with external users without exposing all your Confluence user details to them.
  • if you're not sure why the system properties are set:
    → try asking the people in charge of managing your intranet whether this setting is/was intentional

Check out "Profile Field is not synchronized from LDAP" here!

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This page was last edited on 05/22/2023.