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Insight - Asset Management with Jira

Insight provides total control over all assets in an organization, no matter what kind of assets you need to manage.
The combined power of Insight and Jira delivers an unparalleled platform to manage and control assets for any organization.

We help you setting up and configuring Insight as a fixed-price project. Below you'll find more information about Insight and its components.

Overview


Insight is built to meet the diverse needs of modern organizations. Insight is perfect to manage any IT related assets but it can be used for so much more.

The usual assets like servers, computers, phones, etc. can easily be tracked and managed in Insight. The automation framework gives you total control of changes to all your assets.

The graphical explorer enables you to drill down into asset dependencies. Dependency mapping and impact analysis has never been easier.

The rich Insight custom fields unleashes the integration with Jira and the Jira Service Desk Portal. Access related assets and their details directly from your Jira issue.


Great visualization

Assets need references. Who is using what equipment? How is the server equipped? Insight provides detailed dependency graphs.

Automation

Get total control of all changes made to your assets. Automatically create a Jira issue or run a groovy script if the Java version on your server is getting out of date.


Impact analysis

What happens if we decommission this asset, how are other services or assets affected? Insight provides detailed impact analysis.

Integrations

Automatic importers get you started with Insight in no time. Do you need to integrate Insight with other application? Use the REST and JAVA API to tailor the integrations you need.



Enterprise asset management

Regardless of what type of assets you need to manage Insight is the ultimate solution. Insight provides total freedom to create a solution for anything that is important to you. The comprehensive asset tracking abilities and connection between your assets and to your issues provides you with a state of the art platform.


Advanced graphs and sophisticated reporting

Insight ships with an advanced graphical framework that visualizes dependencies between assets as well as asset types. You can also access the advanced reports and powerful dashboard gadgets.

Are you looking for all servers running version 7 of Java? Do you want to visualize that percentage?

Rest assured that the Insight reports will get you all the answers you need to make the right decisions.

Insight use cases




Insight doesn't know any borders. It can track any type of assets - anything that you use in your organization.

  • Hardware and software: servers, computers, phones, routers etc as well as hundreds of installed software programs.
  • Versions: versions of developed code/programs, components, subsystems, builds, releases etc.
  • CRM (Customer Relationship Management): customers, individual contacts, agreements, opportunities.
  • HR (Human Resources): employees, contracts, on-boarding, off-boarding, leave, access rights, skills, etc.
  • Sales: marketing assets, campaigns, funnels, licenses, web shop, etc.
  • Facility management: buildings, rentals, offices, contractors, plumbing, maintenance, etc.


There are many examples where asset management can be done with Insight within companies. By navigating the tabs you'll find examples for successful and valuable use cases for asset management in large companies.

Challenge

Spotify’s IT team has a mission to provide great personal service to every employee, but in 2014, 100% of IT service requests were being submitted via email into a single inbox. As the amount of service requests went from hundreds to thousands, IT Managers Daniel Vázquez and Rick Wacey quickly discovered that email scales badly.

There was no way to manage the tickets in categories or queues. Lead times were getting longer, and customer satisfaction was dropping.

Solution

Spotify implemented Jira Service Desk with help from Riada. Jira Service Desk provided a better user experience and one place for the entire IT team to manage its queues. Integrating Jira Service Desk with Confluence, the team created a self-service knowledge base of articles for common questions.

The team even set up a Genius Bar kiosk on an iPad to track walk-up requests – all connected to Jira Service Desk. As a result, IT was not only recognized as a service center, but also as a team that innovates.

Benefits

Since setting up Jira Service Desk, the team has categorized 100% of its tickets and has seen an 8x increase in articles contributed to the knowledge base. Just as important, IT has made its mark within the company: “We have raised the profile of IT at Spotify. We are seen as a center of innovation,” says Wacey.


This use case was originally published on atlassian.com.

Challenge

Klarna’s internal planning process was not as simple. It needed a real-time planning solution to streamline and modernize manual processes and provide insight into planning impediments.

Ray Yee, a consulting project manager in the Credit Risk and Fraud Detection Department, which manages five Klarna products, explains that “planning for the department was quite challenging.” The project managers were not well versed in agile methods. They were using a traditional waterfall approach – using Smartsheet, Microsoft Excel, and Google Docs in conjunction with Jira.

Solution

With help from Riada Yee introduced Portfolio for Jira into the planning mix. Rather than planning and reporting across multiple tools that require constant manual updates, the team now uses Jira with Portfolio for Jira to easily combine its long-term planning and agile practices. “Planning has become much more structured and traceable since teams began using Portfolio for Jira,” says Yee.

The team’s favorite feature is the roadmap, which gives a clear, visual picture of timelines and what’s behind them. Now when project managers and product managers are asked why things can’t be done sooner, they share the roadmap and even demonstrate what-if scenarios, such as removing scope or adding people, and the roadmap adjusts based on the changes.

Benefits

“For business stakeholders and development teams, context and transparency is imperative, and Portfolio for Jira allows me do that,” says Yee. Previously, business stakeholders were always asking: What is the plan? When are we going to finish? With Portfolio for JIRA, the answers are there in real-time, and stakeholders have access to it, so they have complete context whenever they need it.

Monthly steering group meetings have also benefitted from the switch. “It was much more effective to move away from manually creating progress and status updates. Now, I distribute a link to the plan before the meeting,” saysYee.

With Jira and Portfolio for Jira, Klarna is successfully managing cross-team and cross-product development, realistically forecasting delivery dates, creating what-if scenario plans, showing stakeholders priority and status, and doing accurate capacity planning. This year, Yee launched Credit and Fraud products in several geographies, and the actual launch dates were very close to the forecast dates in his Portfolio plan.


This use case was originally published on atlassian.com.


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