Preparations

Please start to read about your knowledge. It is important to make the session fun for others, because you will be asked about it.

Your knowledge

You dislike that there are no documented feature requirements for software that you have to develop.
You like the marketing gimmicks that communications has created.
You hate your printers. The always have paper jams and no one can fix that easily.

Customer "Miller" just called you. He upset because Paul is ill and your team may miss a deadline. Can Andy or Teresa call them back? The number is +1-800-853-4630.
You want to find a suitable room in HipChat (e.g. "Customer Service Desk") and start by mentioning @aanderson and @ttyson in that room in your message. This way they will get a push notification on their phone, their desktop or an email about your question and can react. Sample: @aanderson @ttyson Customer Miller gave me a hard time becaus Paul is ill and they don't want to miss their deadling. Could you please urgently call them back? The number is +1-800-853-4630. #urgent
You like the new intranet designs and want to let everyone know
You go to the room "Intranet" in HipChat and ask a question. Sample: I really like the new screen designs for the intranet relaunch. #rockon