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In order to use the Linchpin Mobile Gateway with Linchpin Mobile you need a separate license. You can find information on the current pricing here. Please contact us to receive an individual offer for your company: sales@seibert-media.net


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Configuring the Linchpin Mobile Gateway


Important: When connecting your Confluence to the Linchpin Mobile Gateway please make sure that there is a direct connection available (no proxy inbetween) and the Gateway target IP 157.97.109.94 is whitelisted for outgoing HTTPS-connections (port 443) in your firewall.



1. Access the Gateway settings


Log on to your Confluence instance as an administrator.

Navigate in the administration area to the "Connection settings" menu item under the "Linchpin Mobile" category.

2. Select your preferred Gateway


From the dropdown menu select either the "//SEIBERT/MEDIA gateway service" if you intend to use our cloud-based service or "Custom gateway service" if you are using the on-site version of Linchpin Mobile Gateway.


2a. (Custom gateway service only) Enter gateway credentials


If you intend to connect Confluence to an on-site installation of the Linchpin Mobile Gateway you now have to enter the gateway credentials consisting of the URL and the secret.

3. Connect Confluence to the Gateway


You can now connect your Confluence instance to the selected Linchpin Mobile Gateway or run a connection test first. The connection test is able to detect problems when trying to establish a connection between your Confluence instance and the Linchpin Mobile Gateway.


4. Confirm changes to the Gateway settings


When changing the Gateway connection settings for your Confluence instance a confirmation prompt will show since all devices that have been using the Gateway before need to reauthenticate.

You need to confirm the prompt in order to finish establishing the connection with the Gateway.

5. Check Gateway connection


Your Confluence instance is now connected to the Linchpin Mobile Gateway. Please make sure that the "Connection status" is showing CONNECTED

If you have any issues connecting your Confluence to the Linchpin Mobile please check the Linchpin Mobile Knowledge Base.







Granting access to the system for a new mobile device




1. Accessing Gateway device management


Log on to your Confluence instance as an administrator.

Navigate to the "Connection settings" menu item under the "Linchpin Mobile" category and click on the "Device management" tab.

2. Select the user to add a new mobile device for


In the "User" input field, enter the person's name you intend to add a new mobile device for. Select the user by clicking on the corresponding entry in the popup list.

(Info) Please note: You can also generate login QR codes when not connecting via the Linchpin Mobile Gateway. When providing users with those non-Gateway QR codes, they need to enter their password in order to log in with the app on their mobile devices. You can check for the type of QR code generated by clicking (Info) next to the "Generate QR code" button. If you intend to generate QR codes for the Linchpin Mobile Gateway but it doesn't show in the tooltip please check your Gateway connection by visiting the "Linchpin Mobile Gateway" tab.



3. Generate a login QR code


After selecting the user to register a new mobile device for you can generate a login QR code by clicking "Generate QR code".

The user can then scan the QR code with the mobile app or you can right-click and save the QR code image in order to provide it to the user via other communication channels (e.g., email).

(Info) Please note: Each login QR code for use with the Linchpin Mobile Gateway is only valid for one login on one mobile device and thus automatically gets invalidated after the first successful scan. Also, each login QR code is only valid for 24 hours from the time of generation.










Revoking access to the system for a mobile device




1. Accessing Gateway device management


Log on to your Confluence instance as an administrator.

Navigate to the "Connection settings" menu item under the "Linchpin Mobile" category and click on the "Device management" tab.

2. Select the user to remove a mobile device for


In the "User" input field, enter the person's name you intend to remove a mobile device for. Select the user by clicking on the corresponding entry in the popup list and click "Manage mobile devices" afterwards.



3. Select the device to remove


From the device list on the bottom of the page select the device for the given user you want to revoke access to this instance for. Click on "Remove" for the selected device.

4. Confirm to revoke access for the selected device


In the popup please confirm to revoke access for the selected mobile device.



5. Successfully revoked access for mobile device


The message in the top right corner indicates the selected device has been removed from the list of authorized devices for mobile access to this instance. The device can no longer access any information on this instance.

(info) Please note: You can always manually check if removing a device was successful by requesting the list of registered mobile devices for a user as described in step 2 above.









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