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This issue also applies (though not explicitly stated in the article) for the Linchpin Mobile on-Site Gateway. Simply replace the //SEIBERT/MEDIA Linchpin Mobile Cloud Gateway's IP address by your internal Gateway's IP.


Problem

The Confluence instance running behind a firewall with no access to the public internet cannot connect to the Linchpin Mobile Cloud Gateway hosted by //SEIBERT/MEDIA. When establishing a connection via the Confluence admin panel there's a popup displaying the following error message.

UnknownHostException: firescope.seibert-media.net: Name or service not known


Cause

The Linchpin Mobile Confluence App needs to connect to the Linchpin Mobile Cloud Gateway hosted by //SEIBERT/MEDIA via the internet.

If your firewall is blocking all outgoing connections the Linchpin Mobile Confluence App isn't able to communicate with the Gateway.


Resolution

To resolve this issue add a whitelist entry to your firewall to accept outgoing HTTPS connections on port 443 to the IP 157.97.109.94 and the URLs https://firescope.seibert-media.net and https://firescope-1.seibert-media.net (//SEIBERT/MEDIA hosted Linchpin Mobile Gateway). Please also make sure that the Confluence system is able to do a DNS-resolution for the hosts firescope.seibert-media.net and firescope-1.seibert-media.net

Please be aware that this IP address can change any time in the future. In order to get a notification about upcoming IP changes please contact us.


Looking for an alternative to port whitelisting?

If you do not want to put a port whitelisting in place or if whitelisting is restricted by your company's security guidelines get more information on our on-site Linchpin Mobile Gateway that can be hosted within your company's infrastructure.


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Still need help?

If this solution doesn't work for you feel free to contact us via email or get in touch with us here.