The Linchpin Mobile app on a user's mobile device throws the following error when trying to log in to an already configured instance:
This error appears when Linchpin Mobile is not able to log in to the selected Confluence instance. There are several causes for this:
The Linchpin Mobile Confluence App is not available for the selected Confluence instance or the app is not active.
The Confluence instance can only be reached via the Linchpin Mobile Gateway and the instance's connection to the Gateway is no longer available.
The specific login was disabled and access rights were revoked for the mobile device by a Confluence administrator of the selected instance.
To resolve this issue try the following:
Check that the Linchpin Mobile Confluence App is active for the Confluence instance.
If your Confluence instance requires connecting via the Linchpin Mobile Gateway make sure that Confluence is connected to the Gateway and the connection is active.
Talk to a Confluence administrator and make sure your login has not been disabled by mistake. If you need to renew your login ask for a new QR code or add the system again by entering your credentials.