Why Jira Service Management?

  • The power of Jira – combined with a user friendly, streamlined helpdesk solution.
  • Integrates with your existing Jira processes and workflows – no 3rd party tools, no training, no new APIs.
  • Easy and intuitive user experience for your customers – reduced to the max.
  • Full support of your specific SLA and easy setup of advanced SLA metrics.
  • Powerful live performance reporting.
  • Deep Confluence integration - for easy building up a knowledge base to turn your service desk into a "self-service desk".

Interview with Andrew Raillings (Head of Customer Operations at Atlassian)
about the new Jira Service Desk. Recorded at Atlassian Summit 2013.


Great services to complement great software: Atlassian builds some of the best software for the enterprise, //SEIBERT/MEDIA helps your company use it to the fullest. We are your official Atlassian partner and one of a few select Platinum Solution Partners worldwide. Whatever your need is, our team of 100 employees is focused on fulfilling it. With quality and security standards made in Germany.

  • We are one of the biggest Atlassian partners worldwide with experience from hundreds of Atlassian projects and sites in Germany and the USA.
  • We are recommended by Atlassian founders and managers (videos).
  • Our employees won the Atlassian Codegeist 2012 (app development contest).
  • We offer immediate access to free test environments of Atlassian products.

Get your own test instance within a minute now!

Get in contact with us now!

We are Atlassian Platinum Solution Partner

Customers that trust //SEIBERT/MEDIA

  • No labels

This content was last updated on 10/20/2021.

This content hasn't been updated in a while. That doesn't have to be a problem. Some of our pages live for years without becoming obsolete. Please click this link if you want us to update this page. Old content can be incorrect, misleading or outdated. Please get in contact with us via a form on this page, our live chat or via email with content@seibert-media.net if you are in doubt, have a question, suggestion, or want changes from us.