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Why Jira Service Management?

  • The power of Jira – combined with a user friendly, streamlined helpdesk solution.
  • Integrates with your existing Jira processes and workflows – no 3rd party tools, no training, no new APIs.
  • Easy and intuitive user experience for your customers – reduced to the max.
  • Full support of your specific SLA and easy setup of advanced SLA metrics.
  • Powerful live performance reporting.
  • Deep Confluence integration - for easy building up a knowledge base to turn your service desk into a "self-service desk".

Interview with Andrew Raillings (Head of Customer Operations at Atlassian)
about the new Jira Service Desk. Recorded at Atlassian Summit 2013.


Great services to complement great software: Atlassian builds some of the best software for the enterprise, //SEIBERT/MEDIA helps your company use it to the fullest. We are your official Atlassian partner and one of a few select Platinum Solution Partners worldwide. Whatever your need is, our team of 100 employees is focused on fulfilling it. With quality and security standards made in Germany.

  • We are one of the biggest Atlassian partners worldwide with experience from hundreds of Atlassian projects and sites in Germany and the USA.
  • We are recommended by Atlassian founders and managers (videos).
  • Our employees won the Atlassian Codegeist 2012 (app development contest).
  • We offer immediate access to free test environments of Atlassian products.

Get your own test instance within a minute now!

Get in contact with us now!

We are Atlassian Platinum Solution Partner

Customers that trust //SEIBERT/MEDIA


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This page was last edited on 10/20/2021.