Child pages
  • Jira Service Desk - licensing, consulting, support, integration
Skip to end of metadata
Go to start of metadata



Service Management with Jira Service Desk


The importance of service management keeps increasing in big and growing enterprises. Even small deficiencies or delays in support can challenge the relationship to the customer. On the contrary, a high quality service will increase customer loyalty.

Already 40% of all Jira clients use the system to display and manage support requests from clients. Atlassian has now delivered the solution to professionalize service management with Jira: Jira Service Desk adds powerful help desk functions for enterprise environments to Jira. Test Jira Service Desk now! 

Why Jira Service Desk?



  • The power of Jira - combined with a simple, reduced and intuitive interface for clients and a clearly arranged and powerful front end for service employees
  • Deep integration in existing processes and workflows with Jira
  • Full support of your individual Service Level Agreements
  • Individual SLA calendar
  • Connection with Confluence to establish a knowledge base, where clients can find answers, before asking support
  • Performance reports in real time for continuous optimization
  • Immediately useable in IT support, customer service, internal support, …
  • No additional system, no costly trainings, no new APIs
  • No SaaS help desk, but full integration into the internal infrastructure

Why //SEIBERT/MEDIA?



Atlassian develops professional Enterprise software, //SEIBERT/MEDIA helps clients to use these systems to their full potential. We are official Atlassian partner and one of the few Atlassian Platinum Solution Partner in the world. We support you with licensing, introduction, operation, adjustments and productive use of Atlassian products.

  • We are one of the biggest Atlassian partners in the world with experience in hundreds of Atlassian projects and locations in the USA and Germany
  • Our employees have won the Atlassian Codegeist 2012 (Plugin development competition)
  • We offer immediate access to free test environments for Atlassian products
  • There are many more advantages to purchasing licenses via //SEIBERT/MEDIA.

Tour and Screenshots



              

Our Customers


 

This content was last updated on 07/05/2019.

This content hasn't been updated in a while. That doesn't have to be a problem. Some of our pages live for years without becoming obsolete. Please click this link if you want us to update this page. Old content can be incorrect, misleading or outdated. Please get in contact with us via a form on this page, our live chat or via email with content@seibert-media.net if you are in doubt, have a question, suggestion, or want changes from us.