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  • JIRA Service Desk - Licensing Consulting Support Integration Customization
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Why JIRA Service Desk?

  • The power of JIRA – combined with a user friendly, streamlined helpdesk solution
  • Integrates with your existing JIRA processes and workflows – no 3rd party tools, no training, no new APIs
  • Easy and intuitive user experience for your customers – reduced to the max
  • Full support of your specific SLA and easy setup of advanced SLA metrics
  • Powerful live performance reporting
  • Deep Confluence integration - for easy building up a knowledge base to turn your service desk into a "self-service desk"

Interview with Andrew Raillings (Head of Customer Operations at Atlassian)
about the new JIRA Service Desk. Recorded at Atlassian Summit 2013.


Great services to complement great software: Atlassian builds some of the best software for the enterprise, //SEIBERT/MEDIA helps your company use it to the fullest. We are your official Atlassian partner and one of a few select Platinum Experts worldwide. Whatever your need is, our team of 100 employees is focused on fulfilling it. With quality and security standards made in Germany.

  • We are one of the biggest Atlassian partners worldwide with experience from hundreds of Atlassian projects and sites in Germany and the USA.
  • We are recommended by Atlassian founders and managers (videos).
  • Our employees won the Atlassian Codegeist 2012 (plugin development contest).
  • We offer immediate access to free test environments of Atlassian products.
  • You get 10% discount on Atlassian licences in the form of services from us (rebate in kind).

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