Problem

The Linchpin Mobile app on a user's mobile device cannot connect to a Confluence instance via direct connection (= not via Linchpin Mobile Gateway). Basic authentication is disabled for target Confluence instance (requires Confluence 7.14 or above).

Cause

With Confluence 7.14, Atlassian introduced a setting that allows disabling basic authentication for user login. Since our Linchpin Mobile app relies on basic authentication when connecting directly to a Confluence instance (not using Linchpin Mobile Gateway), disabling basic authentication results in mobile users not being able to log in any more.

Resolution

At this point, you have multiple options to proceed:

• Enable basic authentication for your Confluence instance in order to make mobile logins work again.
• Connect your Linchpin to the Linchpin Mobile Gateway and provide mobile access for your users by using our free proxy service: https://seibert.biz/linchpinmobilegatewaysetup.
• Reach out and let's talk about a technical solution in Linchpin for this: https://seibert.biz/linchpinmobilebasicauthfeedback

Article navigation

Related

'There was an error connecting to the system. Please try again later or contact your administrator.' on login to an existing instance

'The username and password you entered are not a valid login. Please check your input and try again.' when logging in with QR code