Narrow down specific bottlenecks
There are a bunch of tools to measure performance in the browser. This information helps to decide whether it is more of a server or frontend problem.
If you found certain pages to be problematic, you can analyze these further in the browser. These tools can help you collect information:
If you suspect the server to be the problem you can take a look at the application logs.
Those can give you useful information or show recurring errors or patterns.
Watch out for "ERROR" messages. Especially keywords like "Timeout", "StuckThread" are of interest.
Information and file to submit a request
Please include as much information as you can to your support request!
- HAR file or other browser reports
- Screenshots of the slow pages / actions
- Support zip