Problem

The Linchpin Mobile app on a user's mobile device cannot connect to the Confluence server and the Keystore integrity health check is reporting an error.


Cause

Confluence uses the keystore table to save information like an application ID. If you clone a system, the entries in the keystore table are outdated. If the application ID of the server doesn't match with the stored entries in the keystore table, the Linchpin Mobile App won't work and users will not be able to connect with their mobile devices.


Resolution

The keystore table should be reset using this documentation from Atlassian:
https://confluence.atlassian.com/confkb/how-to-create-a-cloned-confluence-instance-with-a-new-server-id-and-application-id-1014268238.html 


Article navigation


'There was an error connecting to the system. Please try again later or contact your administrator.' on login to an existing instance

'The username and password you entered are not a valid login. Please check your input and try again.' when logging in with QR code


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Link to this page: https://seibert.biz/keystoreproblem

This content was last updated on 07/23/2021.

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