When connecting to Linchpin Mobile Gateway the 'Websocket connection' connection test fails due to an error.
The gateway service needs to establish a websocket connection to function correctly. A websocket connection is a full-duplex communication protocol.
If this test fails the Confluence server is not able to establish a Websocket connection to the Linchpin Mobile Gateway. Potential cause include:
- The firewall does not allow Websocket connections.
- The firewall cuts off http-connections after a specified timeout. Websocket connections need to stay alive permanently.
Check the network setup of the Confluence server environment and configure it correctly to allow websocket connections.