Page tree
Skip to end of metadata
Go to start of metadata


Problem

When connecting to Linchpin Mobile Gateway the 'Websocket connection' connection test fails due to an error.

Cause

The gateway service needs to establish a websocket connection to function correctly. A websocket connection is a full-duplex communication protocol. 

If this test fails the Confluence server is not able to establish a Websocket connection to the Linchpin Mobile Gateway. Potential cause include:

  • The firewall does not allow Websocket connections.
  • The firewall cuts off http-connections after a specified timeout. Websocket connections need to stay alive permanently.

Resolution

Check the network setup of the Confluence server environment and configure it correctly to allow websocket connections.


Article navigation


How to proceed if the connection test for Linchpin Mobile Gateway fails


Still need help?

If this solution doesn't work for you feel free to contact us via email or get in touch with us here.