Problem

The Linchpin Mobile app on a user's mobile device throws the following error when trying to log in to an already configured instance:

Cause

This error appears when Linchpin Mobile is not able to log in to the selected Confluence instance. There are several causes for this:

• The Linchpin Mobile Confluence App is not available for the selected Confluence instance or the app is not active.
• The Confluence instance can only be reached via the Linchpin Mobile Gateway and the instance's connection to the Gateway is no longer available.
• The specific login was disabled and access rights were revoked for the mobile device by a Confluence administrator of the selected instance.

Resolution

To resolve this issue try the following:

• Check that the Linchpin Mobile Confluence App is active for the Confluence instance.
• If your Confluence instance requires connecting via the Linchpin Mobile Gateway make sure that Confluence is connected to the Gateway and the connection is active.
• Talk to a Confluence administrator and make sure your login has not been disabled by mistake. If you need to renew your login ask for a new QR code or add the system again by entering your credentials.

Article navigation

Related