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Contact

How can I contact support?

You can send all questions and support requests to support@draw.io.

So that your question is answered as quickly as possible, please include the following information:

  • Your Confluence version number.
  • Your draw.io version number.
  • If appropriate, your Gliffy version number.

 

How can I suggest new features?

You can view and vote on current feature requests and submit a new feature request using draw.io's feature request page.

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General information

Is there an introductory video for draw.io?

Yes! Please watch the following short video.

draw.io's YouTube channel features videos covering updates and using draw.io.

 

Is there an overview of the features of draw.io?

These advantages and features of draw.io highlight the benefit of using draw.io in your company.

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Export, import and capabilities

Which formats can draw.io diagrams be exported to?

draw.io diagrams can be exported as PNG, JEPG, XML, PDF and SVG.

 

Which formats can draw.io import?

draw.io can import the following formats:

  • draw.io format: .xml 
  • Gliffy format: .gliffy
  • Visio format: .vsdx

Can Excel files be used in draw.io?

No, draw.io can not work with Excel files.

 

Does draw.io support JIRA JQL search queries?

No, JQL searches for JIRA tickets are not supported by draw.io.

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FEATURES

Draw.io provides both a wealth of functionality for power users and basic features for casual users, but why is this diagram plugin right for your business? Learn more here.

FIRST STEPS  

Do you have little experience with the creation of professional diagrams? Then our extensive user documentation can help you.

APPLICATIONS  

The ways in which diagrams are used in Confluence are endless. We provide you with insights into how our customers are using draw.io.

PRICING  

Do you want to purchase draw.io for the first time, increase the number of users, or extend your support? You can find the details in our pricing tables.

ADD-ON COMPARISON

How does draw.io stack up against its competitors Gliffy and Lucidchart? On our comparison page you will find the answer.

MIGRATION FROM GLIFFY

Are you using Gliffy in Confluence and want to switch to draw.io? We have tips and detailed instructions for switching to draw.io.

TEST DRAW.IO FOR FREE

Try draw.io in your browser right now without any obligation to register.

 

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