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How can I contact support?

You can send all questions and support requests to

So that your question is answered as quickly as possible, please include the following information:

  • Your Confluence version number.
  • Your version number.
  • If appropriate, your Gliffy version number.


How can I suggest new features?

You can view and vote on current feature requests and submit a new feature request using's feature request page.


General information

Is there an introductory video for

Yes! Please watch the following short video.'s YouTube channel features videos covering updates and using


Is there an overview of the features of

These advantages and features of highlight the benefit of using in your company.


Export, import and capabilities

Which formats can diagrams be exported to? diagrams can be exported as PNG, JEPG, XML, PDF and SVG.


Which formats can import? can import the following formats:

  • format: .xml 
  • Gliffy format: .gliffy
  • Visio format: .vsdx

Can Excel files be used in

No, can not work with Excel files.


Does support JIRA JQL search queries?

No, JQL searches for JIRA tickets are not supported by


FEATURES provides both a wealth of functionality for power users and basic features for casual users, but why is this diagram plugin right for your business? Learn more here.


Do you have little experience with the creation of professional diagrams? Then our extensive user documentation can help you.


The ways in which diagrams are used in Confluence are endless. We provide you with insights into how our customers are using


Do you want to purchase for the first time, increase the number of users, or extend your support? You can find the details in our pricing tables.


How does stack up against its competitors Gliffy and Lucidchart? On our comparison page you will find the answer.


Are you using Gliffy in Confluence and want to switch to We have tips and detailed instructions for switching to


Try in your browser right now without any obligation to register.


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