You can send all questions and support requests to email@example.com.
So that your question is answered as quickly as possible, please include the following information:
- Your Confluence version number
- Your draw.io version number
- If appropriate, your Gliffy version number
You can view and vote on current feature requests and submit a new feature request using draw.io's feature request page.
For issues with Google Docs please go to the draw.io Q&A Google Group forum.
Yes! Please watch the following short video.
draw.io's YouTube channel features videos covering updates and using draw.io.
Yes, you can use draw.io offline. draw.io is pure java script that does not require connection to the internet. None of your data leaves your systems.
Export, import and capabilities
draw.io diagrams can be exported as:
draw.io can import the following formats:
- .xml (draw.io format)
- .gliffy (Gliffy format)
- .vsdx (Visio format)
It is also possible to import common image formats:
No, JQL searches for Jira tickets are not supported by draw.io.
No, draw.io can not work with Excel files, but you can import CSV data if you specify a configuration for it.
Licensing and renewal
If you order a license from the Atlassian marketplace directly it will be valid for one year. The prices you find on the lists are per year prices.
The renewal prices are always half of the new License price.
If you don't renew your draw.io license, you won't be able to edit any draw.io diagrams.
The diagrams themselves will still be attached to their Confluence pages and visible as images.
Uninstalling causes a macro-Error on each Confluence page that contains a draw.io diagram. You won't be able to see or edit any draw.io diagrams. None of your diagrams are lost, even the generated preview images (.png files) remain attached to their Confluence pages. So if you re-install the app at a later date, draw.io and your diagrams will work seamlessly.
These pages might also be interesting
Do you want to purchase draw.io for the first time, increase the number of users, or extend your support? You can find the details in our pricing tables.
Do you have little experience with the creation of professional diagrams? Then our extensive user documentation can help you.
Draw.io provides both a wealth of functionality for power users and basic features for casual users, but why is this diagram plugin right for your business? Learn more here.
The ways in which diagrams are used in Confluence are endless. draw.io provides you with graphic components for many use cases and diagram types.
Why you should switch
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