Step 1 - Enable the Logging
- Open the Jira Administration and go to the Logging & Profiling settings.
- Scroll down to the Section "Default Loggers" and click "configure".
- A dialog opens where you must enter the package name. The package names for our plugins are listed in the next section. Be sure to set the Logging Level to "DEBUG".
|ICS - Issue Calendar Sync|
|Knowledge Base Custom Field|
|Project Role Inspector|
|Collective Issue View for ServiceDesk|
Step 2 - Reproduce the Error
Redo the Steps with the Plugin which occur to your described behavior.
Step 3 - Location of Logfiles
The Error should now recorded in the "atlassian-jira.log". The logfile is stored in the file system of the server. To get the complete path:
Open the Jira Administration go to System/System info.
- Scroll down to the section "File Paths". Here you find the Location of atlassian-jira.log.
Now you can send us the log files.