To debug unexpected behavior, we need as much information as we can. The support zip and application logs are a good place to start. Please include them in your support request.
Navigate to Confluence administration → Space Privacy → Maintenance & Support → Help & Support → Plugin Support.
Please follow the steps provided on this page.
The easiest way to contact us is via https://seibert.biz/help.
Link to this page: https://seibert.biz/sp-support