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Sadly, we aren't perfect. But we are trying to get there! Some issues might appear when using Linchpin Ping.

Already fixed issues

Fixed inIssue TypeDescription of the Issue
General issue

The "Atlassian Troubleshooting and Support Tools" app in version 1.32.1 causes problems for the Linchpin Intranet Suite.

For more information, follow the link below:

Knowledge Base: "Atlassian Troubleshooting and Support Tools" app causes health checks to freeze and blocks the creation of support zips

Usability issue

After creating a new Extranet user, profile editor fields are missing. 

After manually creating a new Extranet user, said user, once logged in, won't be seeing restricted profile fields from the profile editor or will see them although they shouldn't.

Workaround: Please clear all caches found under <BaseURL>/admin/cache/showStatistics.action.


Usability issue

Parentheses in filters are treated incorrectly.

Since we have introduced complex filters for your custom landing pages, parentheses in filters are treated as logical characters. Your filter might break if you try to filter by attributes which contain parentheses.

Workaround: Use the wildcard '?' instead of a parenthesis.


Usability issue

Multi-select profile field doesn't support multiple XML tags

When importing XML into a multi-select field, we currently don't support multiple XML tags like <node>A</node><node>B</node>.

Workaround: use JSON array strings in a single tag like <node>["A","B"]</node>. See the corresponding section in our documentation for details about this.


Usability issue

There are problems with profile picture uploads with Internet Explorer.

In some server configurations, a problem can occur when you upload profile pictures via Internet Explorer. This problem leads to a page with the text "Loading...", and the user is unable to resize the picture.

Solution: If this happens, the following snippet can be added to the Apache configuration, which should solve the issue (example for .png-files):

<LocationMatch ".*\.png$">
ForceType image/png
Header set Content-Disposition inline
Header set Content-Type image/png;charset=UTF-8


Usability issue

People Search and List Macro (PSL) and Codeblock (CB) are partially incompatible while editing a page.

If there is a CB macro on a page and you also insert a PSL macro and want to configure the list view the page freezes -> reload necessary.

Workaround: To have both PSL and CB on one page and configure the list view of the PSL, first insert the PSL macro and configure the list view. Then insert the CB macro.

Other known issues

Issue TypeDescription of the Issue
Usability issue

The 'My Contacts' macro isn't being displayed in PDF exports.

Currently, the 'My Contacts' macro isn't being displayed when you export a page to a PDF file.

Usability issue

Links which contain single quotation marks do not work properly.

Inside the configuration of LUP, some links may be broken if they contain the single quotation mark (').

Usability issue

"Profile Updated" by Anonymous due to Confluence Synchronization

When Confluence synchronizes against any external user management, all of the newly created and updated users will be displayed under the "All Updates" section of the 'Recently Updated' macro on the Confluence dashboard.

Considering the amount of users Confluence will create or update from the synchronization, it would be better to be excluded from "All Updates" section or Confluence should provide the option to exclude these updates.

Since Confluence 5.5, you can add the following argument in your JVM options to prevent updates to user information appearing in the dashboard:



Usability issue

Copying content and the 'Content Responsibility' macro

The 'Content Responsibility' macro maintains its own data structure separate from Confluence content (pages, blog posts or dashboards). As a result, when you copy content including the macro (manually or through third-party apps like bitvoodoo's Templates for Blog Posts for Confluence), the resulting pages will require you to fill out the responsible user(s) again and save/update the content. The macro settings will carry over.

Embedding the 'Content Responsibility' macro in blueprints is supported, but the created pages will also need to be saved/updated once for the data to be handled correctly.

Usability issue

The "Date input" field gets corrupted on mobile devices. 3.0.0  MOBILE 4.2.0

The "Date input" field can be corrupted (saving the field would result in an error 400) when another user profile field uses an empty space as an ending character.

Visual /  UI issues

Sometimes the profile editor displays Skype configuration options for the XMPP instant messenger field type.

If a Skype IM field was created first, and then a XMPP IM field is created, the profile editor will still display the configuration for Skype instead the one for XMPP.

Visual /  UI issues

The 'Customized User List' macro displays horizontal lines double. 

The horizontal lines separating profile fields are displayed double inside the macro.

Visual /  UI issues

If a second Skype for Business instant messenger fields is configured to show the online status, a wrong message appears.

If a second Skype for Business instant messenger field is inserted into a profile and it's configured to show the online status, a message asking to replace profile field data will be displayed (this should not be the case).

Have you found another issue or do you have a stronger need to fix one of these issues? Tell us here.

Simply visit our feedback board in Canny and create a feature idea, vote for existing posts or discuss your ideas with other customers.

This page was last edited on 09/29/2023.