Print or PDF creation failed


I'm getting errors, while printing or creating PDF and I have the following stack trace in the JIRA log file:

Stack Trace: Print failed with error
[] Print failed with error
net.seibertmedia.jira.plugin.exception.PrinterServiceException: Creating PDF file failed
at net.seibertmedia.jira.plugin.print.PrinterService.printModelsToPDF(
at net.seibertmedia.jira.plugin.print.PrinterService.printIssuesToPDF(
at net.seibertmedia.jira.plugin.manager.InstaprintaPrintManagerImpl.createPdf(
Caused by: net.seibertmedia.jira.plugin.exception.PrintFileGenerationException: An error occured while creating new fop object
at net.seibertmedia.jira.plugin.print.PrintFileGenerator.createFile(
at net.seibertmedia.jira.plugin.print.PrintFileGenerator.createPDFFile(
at net.seibertmedia.jira.plugin.print.PrinterService.printModelsToPDF(
Caused by: org.apache.fop.apps.FOPException: .fop (Permission denied)
at org.apache.fop.util.LogUtil.handleException(
at org.apache.fop.fonts.FontCache.saveTo(
at org.apache.fop.fonts.FontCacheManagerFactory$
at org.apache.fop.fonts.FontManager.saveCache(
at org.apache.fop.fonts.DefaultFontConfigurator.configure(
at org.apache.fop.render.PrintRendererConfigurator.getCustomFontCollection(
at org.apache.fop.render.PrintRendererConfigurator.setupFontInfo(
at org.apache.fop.render.intermediate.IFUtil.setupFonts(
at org.apache.fop.render.intermediate.IFRenderer.setupFontInfo(
at org.apache.fop.area.RenderPagesModel.<init>(
at org.apache.fop.area.AreaTreeHandler.setupModel(
at org.apache.fop.area.AreaTreeHandler.<init>(
at org.apache.fop.render.RendererFactory.createFOEventHandler(
at org.apache.fop.apps.Fop.createDefaultHandler(
at org.apache.fop.apps.Fop.<init>(
at org.apache.fop.apps.FOUserAgent.newFop(
at org.apache.fop.apps.FopFactory.newFop(
at net.seibertmedia.jira.plugin.print.PrintFileGenerator.createFile(
Caused by: .fop (Permission denied)
at Method)
at org.apache.fop.fonts.FontCache.saveTo(


The InstaPrinta plugin needs to create a file named ".fop" in the home directory of the user running the JIRA process.


Check if the user that runs the JIRA process has a home directory. If not, create it.

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This content was last updated on 05/16/2017.

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