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Services



Our Atlassian hosting packages include the components for hosting your application, without any warranty or response times. If you are interested in a comprehensive hosting solution including SLAs, which include all essential components for the operation of your Atlassian application for a fixed cost, you can find out more on our pages about our Atlassian Operation Packages. Your Atlassian application is hosted in a data center in Frankfurt am Main, Germany. To host your application, a valid Atlassian software license is required, which is not included in the price.

  • Provision of virtual server resources for hosting your Atlassian application
  • Automated operating system backups
  • Daily data backups
  • Passive monitoring of the application and all related components
  • Contact channels via email and chat


Zusätzliche Leistungen

All additional required or desired services will be invoiced at cost. This includes:

  • Support services
  • Updates to your Atlassian application
Datensicherheit

Hosting governed by German data privacy requirements

The server site is in Germany (Frankfurt am Main). This means that German data protection laws and the most stringent requirements apply to all physical, personnel and electronic security measures regarding the servers and the data stored on them.

Data center certifications

  • ISO 9001
  • ISO 27001
  • PCI-DSS
  • SSAE16 / ISAE3402
Hinweise
  • On virtualized servers, //SEIBERT/MEDIA uses an operating system based on Linux as a managed solution.
  • Customers do not have access to the managed, virtualized systems.
  • All logins and actions via SSH by //SEIBERT/MEDIA are logged.

Our Atlassian hosting packages include the components for hosting your application, without any warranty or response times. If you are interested in a comprehensive hosting solution including SLAs, which include all essential components for the operation of your Atlassian application for a fixed cost, you can find out more on our pages about our Atlassian Operation Packages.




Hosting Package or Operation Package?



Our Atlassian Hosting Packages and our Atlassian Operation Packages have different scopes of services.

The Atlassian Operation Package includes all necessary components to operate an application for a monthly fixed price. The advantage is that you have the best security and reliability of your application for an optimal price.

The Atlassian Hosting Package includes only the components necessary to host the application, without any assurances of reaction and resolution times. Additional services required to repair or maintain optimal operation of your application separately invoiced according to the expense incurred. The advantage of this package is the low monthly cost.


The differences between our Hosting and Operation Packages

 

Atlassian Hosting Package

Atlassian Operation Package

Hosting of the Atlassian application(tick)(tick)
Daily data backups(tick)(tick)
Operating system backups(tick)(tick)
Monitoring

passive,
only recording to allow for faster analysis of problems

active,
troubleshooting even without direct instructions from the customer
Supportemail, chatemail, chat, telephone
Availability99,5%99,8%
Service hours

Monday - Friday, 9:00 - 17:00 CEST

up to 24/7
Response and resolution times(error) best effort(tick)
Services to repair application faults (priorities 1 and 2)(error) at cost(tick)

Updates of the Atlassian application on a test and the productive instance

(error) at cost(tick)
Link to LDAP, accessible over the internet(tick)(tick)
Link to LDAP via Site2Site VPN(warning) additional monthly costs(tick)
Optional support quota for your hosting package

Application / License size

10

25

50

100

250

500

Bitbucket8 h10 h10 h12 h16 h20 h
Confluence10 h12 h12 h14 h18 h22 h
Crowd8 h8 h8 h12 h12 h12 h
HipChat8 h8 h10 h12 h16 h20 h
JIRA10 h12 h12 h14 h18 h22 h
Application / Agents12-56-1011-2526-100101-250
Bamboo (no local agents)10 h12 h12 h14 h18 h22 h

This quota is based on the average annual support costs for hosting without an Atlassian Operation Package. These support quotas are offered as an additional option. This provides you with transparency with regard to the total costs of operation, and allows you to compare this hosting package with the operation packages, which we prefer to offer to ensure optimal operation of your Atlassian application.

The offered hourly rate is around 120 Euro. The hourly rate actually charged is based on the individual rates of each support personnel involved.




Prices



Monthly net prices depend on the hosted Atlassian product and on the license size.


Application / License size

10

25

50

100

250

500

Bitbucket140 €140 €160 €170 €200 €250 €
Confluence120 €120 €140 €175 €220 €275 €
Crowd110 €110 €120 €130 €140 €150 €
HipChat135 €135 €145 €175 €200 €350 €
JIRA120 €120 €135 €170 €200 €240 €
Application / Agents12-56-1011-2526-100101-250
Bamboo (no local agents)125 €170 €190 €275 €350 €500 €

Mapping the number of JIRA Service Desk Agents to JIRA users

In order to calculate hosting package prices for JIRA Service Desk or the mixed use of JIRA Software and JIRA Service Desk, we assign JIRA Service Desk Agents to JIRA users with a factor of ~20, and then determine the cost using the JIRA operating package (as above).

JIRA Service Desk Agents

3

5

10

15

25

50

100

250

250+

Kalkulierte JIRA users501002502505002,0002,00010,00010,000

JIRA Licenses

JIRA User

Package

JIRA with 250 users250JIRA package of 250 users
JIRA with 10 Service Desk Agents250JIRA package of 250 users
JIRA with 50 users and 10 Service Desk Agents50 + 250 = 300JIRA package of 250 users
JIRA with 250 users and 10 Service Desk Agents250 + 250 = 500JIRA package of 500 users

For security reasons, Atlassian applications should be updated at least once per year, because we, as the service provider, can not ensure the secure operation of the software. //SEIBERT/MEDIA will recommend installing updates. If these are rejected multiple times by the customer, the hosting package may be cancelled for security reasons.




Allocated Server Resources



We ensure the smooth and high-performance operation of your application. The amount depends on the size of the license and not on rigidly allocated server resources. On average we use the following resources for the different license sizes.


License size (users)102550100250500
vCPUs (cores)2233-44-54-6
RAM (memory)4 GB4 GB4 GB6 GB8GB8-10 GB
SSD (disk space)100 GB100GB100 GB100 GB100 GB120 GB
Traffic25 GB25 GB25-50 GB50-100 GB100-250 GB250-500 GB
License size (users)102550100250500
vCPUs (cores)222233
RAM (memory)3 GB3 GB3 GB3 GB4 GB4 GB
SSD (disk space)100 GB100GB100 GB100 GB100 GB100 GB
Traffic25 GB25 GB25 GB25 GB25 GB50 GB
License size (users)12-56-1011-2526-100101-250
vCPUs (cores)222348
RAM (memory)4 GB4 GB4 GB6 GB8 GB16 GB
SSD (disk space)160 GB160 GB200 GB200 GB200 GB300 GB
Traffic25 GB25 GB50 GB100 GB150 GB250 GB



Hosting Packages




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