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  • Confluence use case: Support databases and FAQs
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Confluence is a knowledge management tool designed to store answers to questions. However, your help desk staff get asked the same questions, sometimes from your employees - answering the same questions over and over again is not efficient. However, you can  easily set up a database to store these questions, providing answers reliably and efficiently. Questions for Confluence lets you rank the best solution when there are multiple answers, which can help you to establish best practices.

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Ask questions once and let your knowledge base emerge from answers and reviews.


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If you are using Jira as a help desk, you can also use Jira Service Desk as a FAQ.


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Quickly and easily document workflows or create step-by-step instructions that you can embed directly into FAQs.

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Support databases and FAQs

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