Confluence is a knowledge management tool designed to store answers to questions. However, your help desk staff get asked the same questions, sometimes from your employees - answering the same questions over and over again is not efficient. However, you can  easily set up a database to store these questions, providing answers reliably and efficiently. Questions for Confluence lets you rank the best solution when there are multiple answers, which can help you to establish best practices.

Recommended apps


Ask questions once and let your knowledge base emerge from answers and reviews.


If you are using Jira as a help desk, you can also use Jira Service Desk as a FAQ.


Quickly and easily document workflows or create step-by-step instructions that you can embed directly into FAQs.

> More about Stepshot

Support databases and FAQs

Lesen Sie diese Seite auf Deutsch

  • No labels

This content was last updated on 10/23/2017.

This content hasn't been updated in a while. That doesn't have to be a problem. Some of our pages live for years without becoming obsolete. Please click this link if you want us to update this page. Old content can be incorrect, misleading or outdated. Please get in contact with us via a form on this page, our live chat or via email with if you are in doubt, have a question, suggestion, or want changes from us.