Where is the data located and is it safe there?
Atlassian cloud products are certified to many standards, such as ISO 27001/27018, SOC2 and PCI DSS v3.2, and the cloud is also strictly DSGVO-compliant by signing the Order Processing Contract (AVV).
Atlassian purchases hosting services from Amazon Web Services (AWS) and other subcontractors in the USA. However, the data is continuously secured by data protection contracts. Atlassian certifies its cloud products with Privacy Shield. In addition, an AVV and a standard EU/AUS contract also apply.
Will our data be shared?
Data can only be processed, for example in the USA, if there is a reason for this. Users must also be informed and give explicit consent. Atlassian guarantees that the data will only be used to provide the services. The data storage is encrypted and pseudonomyized.
Is the Migration complicated?
The migration of basic software like Confluence or Jira is easy and can be done with just a few clicks. Migration can become complex if extensive apps/extensions are used. The migration capability of the data created with an app, depends strongly on the individual app manufacturers and has to be checked on a case-by-case basis. Generally speaking, migrations can result in the layout and formatting of pages not being adopted. This is because markup parameters are handled differently. Our experienced operating team will be happy to advise you on the migration of your instance.
Are there exclusive features for the cloud application?
Atlassian is continuously working on the further development of its cloud products. Many features are developed exclusively for the cloud application and are different from those for the server or data center solution. The easy-to-use editor for Confluence Cloud, the advanced project archiving features for Jira Cloud or the easy authentication via G Suite are just some examples of Atlassian Cloud-only features.
Further information on the function differences of each product:
Are all apps and extensions available for Cloud?
Currently not all apps and extensions available for the server and data center solution are available for the cloud solution. Many developers are currently working on a cloud version of their apps. Atlassian is also developing many apps for use in the cloud. Currently, 1000 apps are already available in the Marketplace.
Can we use an Active Directory?
The connection to an Active Directory / integration into an Active Directory is available to a limited extent. The most common variants for implementation are Atlassian Access and One Login. Our operations team will be happy to provide you with more detailed information about the exact setup.
What about access to the database?
Access to the database structure is only limited for your admins - unlike the server or data center solution. However, full access to the database is possible if you book the Premium Plan*.
What is the system availability like?
Atlassian does not guarantee uptime in its Service Level Agreements. However, all problems within the systems are precisely recorded and publicly documented. Atlassian has a very good track record in this respect:
What price models are available?
Atlassian differentiates between two different fee-based pricing models for the cloud solution: Standard and Premium. You can choose the option that best suits your needs in terms of features, support and available storage space.
How are the costs calculated?
You can decide whether you want to pay the licenses annually or monthly. With the monthly billing model, the user scales are not bound to a fixed user tier, as it is with the server or data center solution. This can be an advantage especially for smaller companies or for teams with high fluctuation.