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Support

Support Channels


Free Support


Included Support
Investigation of problems with our plugins.
Support with the installation of our plugins.
Support for Upgrades and Updates of our plugins
Excluded Support
Support for plugins that are beta, release candidates, development snapshots or have reached end-of-life status.

Support for plugins, that have been altered by you or a third party Development of new functions or extension of existing functionality.

Support for problems, that are documented or described in detail and can not be reproduced.

Support for third party plugins.

Support for end users.

Trainings for Atlassian products or plugins.

Support in any language other than English or German.

Any other services not related to our plugins.

Support for general problems with application performance.

Support for versions, that are not listed as compatible.

Response Time


Critical - 8 hours
Problem with an app in a production environment, which causes the system or a critical business process to not work correctly or with severe cutbacks.
Normal - 24 hours
Other problems with an app.

Holidays in Germany (Hessen)


New Years Day 2021-01-01, Friday
Good Friday 2021-04-02, Friday
Easter Monday 2021-04-05, Monday
Labor Day 2021-05-01, Saturday
Ascension Day 2021-05-13, Thursday
Whit Monday 2021-05-24, Monday
Corpus Christi 2021-06-03, Thursday
Day of German Unity 2021-10-03, Sunday
Christmas Eve 2021-12-24, Sunday
Christmas 2021-12-25, Monday
Second Christmas Day 2021-12-26, Tuesday
New Year's Eve 2021-12-31, Friday
This page was last edited on 04/16/2021.