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Support Channels

Free Support

Included Support

Investigation of problems with our plugins.
Support with the installation of our plugins.
Support for Upgrades and Updates of our plugins

Excluded Support

Support for plugins that are beta, release candidates, development snapshots or have reached end-of-life status.

Support for plugins, that have been altered by you or a third party Development of new functions or extension of existing functionality.

Support for problems, that are documented or described in detail and can not be reproduced.

Support for third party plugins.

Support for end users.

Trainings for Atlassian products or plugins.

Support in any language other than English or German.

Any other services not related to our plugins.

Support for general problems with application performance.

Support for versions, that are not listed as compatible.

Response Time

Critical - 8 hours

Problem with an app in a production environment, which causes the system or a critical business process to not work correctly or with severe cutbacks.

Normal - 24 hours

Other problems with an app.

Holidays in Germany (Hessen)

New Years Day 2022-01-01, Saturday
Good Friday 2022-04-15, Friday
Easter Monday 2022-04-18, Monday
Labor Day 2022-05-01, Sunday
Ascension Day 2022-05-26, Thursday
Whit Monday 2022-06-06, Monday
Corpus Christi 2022-06-16, Thursday
Day of German Unity 2022-10-03, Monday
Christmas Eve 2022-12-24, Saturday
Christmas 2022-12-25, Sunday
Second Christmas Day 2022-12-26, Monday
New Year's Eve 2022-12-31, Saturday

This content was last updated on 01/17/2023.

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