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Support Channels

Free Support

Included Support
Investigation of problems with our plugins.
Support with the installation of our plugins.
Support for Upgrades and Updates of our plugins
Excluded Support
Support for plugins that are beta, release candidates, development snapshots or have reached end-of-life status.

Support for plugins, that have been altered by you or a third party Development of new functions or extension of existing functionality.

Support for problems, that are documented or described in detail and can not be reproduced.

Support for third party plugins.

Support for end users.

Trainings for Atlassian products or plugins.

Support in any language other than English or German.

Any other services not related to our plugins.

Support for general problems with application performance.

Support for versions, that are not listed as compatible.

Response Time

Critical - 8 hours
Problem with an app in a production environment, which causes the system or a critical business process to not work correctly or with severe cutbacks.
Normal - 24 hours
Other problems with an app.

Holidays in Germany (Hessen)

New Years Day2021-01-01, Friday
Good Friday2021-04-02, Friday
Easter Monday2021-04-05, Monday
Labor Day2021-05-01, Saturday
Ascension Day2021-05-13, Thursday
Whit Monday2021-05-24, Monday
Corpus Christi2021-06-03, Thursday
Day of German Unity2021-10-03, Sunday
Christmas Eve2021-12-24, Sunday
Christmas2021-12-25, Monday
Second Christmas Day2021-12-26, Tuesday
New Year's Eve2021-12-31, Friday
This page was last edited on 02/02/2021.