Information required

  • The icon of your app that will be used on the device's home screen as well as the iOS (Apple Business) and Android app store listings.
  • Your app's launch screen image that will be displayed while the app is starting up on the user's device.
  • (Android only) The icon displayed with a push notification from your custom app in a mobile device's lock screen or notification center.
  • The background image that will be displayed on the app's welcome and switch systems screens.
  • Your company's logo that will be displayed on the welcome and switch system screens.
  • Screenshots supporting the instructions for generating and scanning a login QR code in order to quickly add a new system login to your app. It consists of three steps (each step got its own screenshot and short description; Navigate to profile (step 1), Navigate to 'mobile access' tab (step 2), Generate QR code (step 3)).


Requirement details

InformationYour answerExample screenshot
App icon

The image provided must meet all of the following requirements:

  • exactly 1024 x 1024px.
  • PNG format.
  • flattened layers with no transparency.
  • sRGB or P3 color space.
  • square shape with no rounded corners.

Launch image

The image provided must meet all of the following requirements:

  • exactly 2732 x 2732px.
  • PNG format.
  • sRGB or P3 color space.

Android push icon

The image provided must meet all of the following requirements:

  • recommended 512 x 512px or more.
  • reliable on alpha transparency only.
  • PNG format.
  • square shape.
Welcome screen backgroundThe image provided must meet all of the following requirements:
  • recommended 1024 x 1024px or more.
  • JPG format.
Corporate logoThe image provided must meet all of the following requirements:
  • high resolution recommended.
  • SVG format.
  • transparent background.


'Scan QR code' instruction screenshots

The images provided must meet all of the following requirements:

  • high resolution recommended.
  • JPG format.
  • 1.3:1 to 1.5:1 aspect ratio.
  • Localized screenshots for english and german language recommended.



Please note

  • Please double-check the image files provided for your custom app to meet all of the criteria listed in the table above.
  • Since the corporate logo will be displayed on top of the welcome screen background image please make sure to upload compatible versions of both files (double-check for colors and contrast).




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This content was last updated on 11/23/2021.

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