Step 1 - Enable the Logging
- Open the Jira Administration and go to the Logging & Profiling settings.
- Scroll down to the Section "Default Loggers" and click "configure".
- A dialog opens where you must enter the package name. The package names for our plugins are listed in the next section. Be sure to set the Logging Level to "DEBUG".
Package names
| Agile Hive | net.seibertmedia.agilehive |
|---|---|
| ICS - Issue Calendar Sync | net.seibertmedia.Jira.plugins.issuecalendarsync |
| Knowledge Base Custom Field | net.seibertmedia.Jira.plugins.kbcustomfield |
| Project Role Inspector | net.seibertmedia.Jira.plugins.projectroleinspector |
| InstaPrinta | net.seibertmedia.Jira.plugin |
| Collective Issue View for ServiceDesk | net.seibertmedia.Jira.plugins.civ |
| Publish Issues | net.seibertmedia.Jira.plugins.pi |
| AutoPage | net.seibertmedia.jira.plugins.autopage |
| Custom Epic Panel | net.seibertmedia.jira.plugins.agilehive.epp |
Step 2 - Reproduce the Error
Redo the Steps with the Plugin which occur to your described behavior.
Step 3 - Location of Logfiles
The Error should now recorded in the "atlassian-jira.log". The logfile is stored in the file system of the server. To get the complete path:
Open the Jira Administration go to System/System info.
- Scroll down to the section "File Paths". Here you find the Location of atlassian-jira.log.
Now you can send us the log files.